Workplace Incident Investigation
Structured, impartial investigation that establishes what actually happened and why, so the corrective actions address causes rather than blame.
Who this is for
- Businesses following a serious incident or high-potential near miss
- Organisations where an internal investigation would not be seen as independent
- Businesses whose incidents keep repeating despite closed-out actions
- Management teams needing a defensible record of what occurred
Problems it solves
- Investigations that stop at 'worker error' and go no further
- Corrective actions limited to retraining and a toolbox talk
- The same incident type recurring across different crews
- No evidence preservation, so the facts are lost within hours
- Findings nobody outside the safety folder ever sees
What is included
- Evidence gathering, site examination and photographic record
- Interviews conducted fairly and without apportioning blame
- Timeline and sequence reconstruction
- Root cause and contributing factor analysis using a recognised method
- Corrective actions targeting systemic causes
- Written report suitable for management and, where relevant, regulator engagement
What you receive
- Investigation report with timeline, findings and analysis
- Root cause and contributing factor summary
- Corrective action plan with owners and timeframes
- Management debrief
Process
How the engagement runs
- 01
Initial consultation
We talk through your operations, your obligations and what has prompted the work. No charge, no obligation.
- 02
Scope and quote
You receive a written scope with a fixed price or a clear rate, so there are no surprises later.
- 03
Review
We examine your existing documentation, records and arrangements before we set foot on site.
- 04
Assessment
Onsite or remote assessment against your legal obligations and how work is actually performed.
- 05
Findings and recommendations
A prioritised report you can act on, written in plain English rather than legislative quotes.
- 06
Follow-up support
We stay available to help close out actions, brief your managers or re-check the work once it is done.
FAQs
Incident Investigation questions we are asked
- When should we bring in an external investigator?
- When the incident is serious or high-potential, when internal independence would be questioned, when the people involved report to whoever would otherwise investigate, or when the same type of incident keeps recurring. External investigation also helps where the outcome may be reviewed by a client, insurer or regulator.
- Do you deal with the regulator on our behalf?
- We prepare clear, factual documentation and can support your team through the process. Notifying the regulator is your obligation and we will tell you plainly where that duty sits, but we do not provide legal advice or legal representation.
- Is this a blame exercise?
- No. Investigations that look for someone to blame stop finding causes. We look at the conditions, decisions and system factors that made the incident possible.
Related services
Industries we apply this in
Next step
Need an impartial investigation?
Independent investigation produces findings your people, your client and your insurer can rely on.